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Knowledge Management/CRM
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Business Development Asia

Knowledge Management/CRM

Consulting services
  • Customer relationship management (CRM systems, intranet, extranet, internet)
  • Learning organisation (staff and client training)
  • Global know-how transfer
   
Project examples

Customer database
Introduction of a customer database to support strategic and tactical market development

Business management
Introduction of a CRM system to facilitate the cross-function and cross-border management of international key accounts

eLearning
Development of an efficient communication platform comprising intranet, extranet, and internet to promote a global know-how transfer among inhouse personnel and customers